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Exam Code: ITSM20F Exam
TestsExam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
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ITSM20F Exam Tests Bootcamp Total Q&A: 78 Questions and Answers
Last Update: 12-22,2015
ITSM20F Exam Tests Real Dumps Detail : ITSM20F Exam Tests Bootcamp
NO.1 What would increase the amount of detail in the Configuration Management
Database (CMDB)?
A. Increasing the use of the CMDB
B. Increasing the
number of records in the CMDB
C. Increasing the scope of the CMDB
D.
Increasing the number of attributes of each Configuration Item (CI) in the
CMDB
Answer: D
ITSM20F Exam Tests Actual
Test
NO.2 Different types of events are reported to the
Service Desk. Which event is an incident?
A. Information about the rollout of
a specific application
B. A report that the printer is not working
C. A
request for the installation of a new bookkeeping package
D. A notification
that a new toner cartridge has just been installed in a printer
Answer:
B
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Test Answers
NO.3 Deming proposed a system of continuous
improvement.
Which four activities does this system involve?
A. Plan.
Perform. Audit and Improve
B. Plan. Do. Check and Act
C. Plan. Perform.
Evaluate and Act
D. Plan. Do. Evaluate and Act
Answer: B
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Practice Test
NO.4 What is known as a temporary solution that
enables the user to continue working?
A. Known Error
B. Service
Request
C. Request For Change (RFC)
D. Workaround
Answer: D
ITSM20F Exam Tests
Practice Test
NO.5 Quality Management Systems can assist
organizations in enhancing what?
A. ISO/EC 20000
B. Relationship with
third parties
C. Supplier satisfaction
D. Customer satisfaction
Answer:
D
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NO.6 What
is a Configuration Baseline?
A. The change requests allocated to a
release
B. A snapshot of the state of an IT Service or individual
Configuration Item (CI) at a point in time
C. A benchmark of the service
provider's capability
D. A configuration audit report
Answer:
B
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Tests Test Questions
NO.7 One of the activities of Problem
Management is the analysis of historical Incident and Problem data held
in
the Configuration Management Database (CMDB) in order to understand
trends.
Which aspect of Problem Management accomplishes this?
A. Proactive
Problem Management
B. Identification of root causes
C. Error Control
D.
Problem Control
Answer: A
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Bootcamp ITSM20F Exam Tests Exam
Questions
NO.8 Through which process does the implementation
of new or changed services, including closure of a
service, need to be
planned and approved.?
A. Business Relationship Management
B. Change
Management
C. Service Level Management
D. Release Management
Answer:
B
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