NEW QUESTION NO: 50
In TTrace, what must be activated to show the service-related messages of all processes in one screen?
A. Tool bar
B. Service window
C. Service view
D. Status bar
Answer: B
Explanation/Reference:
Reference http://downloads.avaya.com/css/P8/documents/100175257 (page 22)

NEW QUESTION NO: 51
In the IPOCC installation folder, there is a Task flow examples folder. In this folder there are examples for call routing which you can import, edit and use.
In which two places can they be used? (Chose two.)
A. Topic information
B. IVR editor
C. Task flow editor
D. Agent Profiles
E. Address Book
Answer: B,C

NEW QUESTION NO: 52
At which point are Telephone, Email, Chat, and Voicemail tasks first Queued?
A. IP Office
B. Agent Group
C. Logic Element
D. Topic
Answer: B
Explanation/Reference:
Reference https://downloads.avaya.com/css/P8/documents/100182217

NEW QUESTION NO: 53
View the Exhibit.

Refer to the exhibit. In the exhibit there are task tags starting with the letters UM.
With which type of media is UM used?
A. Chat
B. Email
C. Telephone
D. Voicemail
Answer: B
Explanation/Reference:
Reference https://support.avaya.com/forums/showthread.php?t=11733

NEW QUESTION NO: 54
If the word "help" is in the subject of the emails sent from customers, then those emails are to route to specific agents.
What can you do to make this happen?
A. Have all emails go to a topic called "help".
B. Have all emails sent to an agent group called "help".
C. Have a task tag element in your email task flow to pick out the word "help" in the email subject.
D. Have an agent assigned to look through all emails, identify the word "help" in the emails, and then forward the emails to the appropriate agents. word "help" in the email subject.
Answer: C

NEW QUESTION NO: 55
Prior to using the dataimport.exe file, which action should you perform?
A. Reboot
B. Import
C. Backup
D. Activate
Answer: D

NEW QUESTION NO: 56
When creating task flows, you can create a section of task flow which can be repeatedly used in other task flows.
What is the title for this type of section of task flow?
A. Macro
B. Source
C. Equal
D. Priority
Answer: B
Explanation/Reference:
Reference http://downloads.avaya.com/css/P8/documents/100182213

NEW QUESTION NO: 57
The Task Reporting Server writes defined, task specific data into a database known as the Task Reporting Database.
Which three features does the Task Reporting Server define as tasks? (Choose three.)
A. Fax
B. Text
C. Chat
D. Telephony
E. Email
Answer: C,D,E
Explanation/Reference:
Reference https://downloads.avaya.com/css/P8/documents/100182214 (page 20)

NEW QUESTION NO: 58
You have created a Task flow for a customer, and you can see the potential for it to be used again for your next installation.
How can you capture it for re-use?
A. Take a screenshot, and then have it to hand when you created it again
B. Export it to a folder on your PC
C. Copy it to a word document
D. It is not possible to capture task flow they all have to be created manually
Answer: B

NEW QUESTION NO: 59
In which section can you enable the ability to change topic names?
A. Service > Telephony Settings
B. System > Reporting Settings
C. Service > Special Settings
D. System > PBX Settings
Answer: A

NEW QUESTION NO: 60
Which component is responsible for the routing within a IVR script?
A. Taskserver IPO
B. Postgres server
C. Corba
D. Database Server
Answer: C

NEW QUESTION NO: 61
What is the default port for chat server registration?
A. 8443
B. 5224
C. 5222
D. 5060
Answer: C
Explanation/Reference:
Reference https://downloads.avaya.com/css/P8/documents/101005862

NEW QUESTION NO: 62
View the Exhibit.

Refer to the exhibit. You are creating variables to be used by a call tag within your task flow, and you want the variables to apply to the whole system.
Which object would you select for your variable?
A. Agent
B. PBX
C. Global
D. Topic
Answer: D

NEW QUESTION NO: 63
When a call is in the task flow, the system is constantly checking all elements of the task flow.
If there is a part of the task flow you do not want included in the task flow after the call has passed through it, which element could you use to control this?
A. Source Element
B. End Call Element
C. New Task Element
D. Task Trap
Answer: A

NEW QUESTION NO: 64
Which license is required to provide telephony call control within the IPOCC Agent UI?
A. CTI Pro License
B. FEAT_CIE_CC_UMR
C. Contact Recorder License
D. VALUE_CIE_CC_SUPERVISOR
Answer: C

NEW QUESTION NO: 65
If you implement a new IP Office Contact Center (IPOCC) on an existing, where must you install a license?
A. Nowhere
B. In the IP Office and in the IPOCC
C. In the IPOCC
D. In the IP Office
Answer: C
Explanation/Reference:
Reference http://downloads.avaya.com/css/P8/documents/100178686

NEW QUESTION NO: 66
Which process is responsible for the TAPI connection between IP Office and IP Office Contact Center?
A. IPO SyncService
B. IPO Taskserver
C. Monitor_srv
D. CHAPSync
Answer: A

NEW QUESTION NO: 67
What is the first point of contact if a call comes into the IP Office Contact Center?
A. The Agent Group
B. The Short Code
C. The Incoming Call route
D. The Topic
Answer: A

NEW QUESTION NO: 68
You have successfully deployed an IPOCC server in the customer's virtual environment and have configured the virtual machine to meet the OVA specifications in the Avaya IP Office Contact Center Reference Configuration document.
Which two tasks do you need to complete before importing the customer intonation into IPOCC? (Choose two.)
A. Change the IPOCC Server Hostname
B. Upgrade the VMWare Tools on the IPOCC Server to the latest release
C. Configure the Network Settings on the IPOCC Server
D. Install the vSphere Client on the IPOCC Server
E. Change the IP Office Service User password
Answer: B,C