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NO.1 What type of services are NOT directly used by the business but are required by the service
provider to deliver customer facing services?
A. Customer services
B. Component services
C. Business services
D. Supporting services
Answer: D

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NO.2 What is the BEST description of the purpose of the service operation stage of the service
lifecycle?
A. To proactively prevent all outages to IT services
B. To deliver and manage IT services at agreed levels to business users and customers
C. To decide how IT will engage with suppliers during the service lifecycle
D. To design and build processes that will meet business needs
Answer: B

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