NEW QUESTION NO: 20
Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?
A. Apple Diagnostics
B. Apple Hardware Test
C. Activity Monitor
D. System Information
Answer: A

NEW QUESTION NO: 21
What information is stored in iCloud Keychain? SELECT THREE.
A. Apple ID purchase history and account balance.
B. Most Wi-Fi network names and passwords.
C. Siri request history.
D. Find my iPhone locations for all enabled devices.
E. Credit card numbers and expiration dates.
F. Safari website user names and passwords.
G. Touch ID and passcode used to unlock your iOS device.
Answer: B,E,F

NEW QUESTION NO: 22
Angela is having trouble with fonts installed in her user account. Where are these fonts located?
A. /Users/Fonts
B. /System/Library/Fonts
C. -/Library/Fonts
D. /Library/Fonts
Answer: B

NEW QUESTION NO: 23
Andrew has updated his iPhone 4s to iOS 8. He has set a passcode and signed in to iCIoud. Andrew is trying to Handoff an email from his Mac to his iPhone.
Andrew's Mac is running OS X Yosemite and Bluetooth is on. Why is the Mail app not appearing in the corner of the iPhone lock screen?
A. The devices are not paired.
B. The iPhone 4s does not support Handoff.
C. The passcode is preventing Mail from completing Handoff.
D. The devices are not on the same Wi-Fi network.
Answer: B

NEW QUESTION NO: 24
Jeff uses his living room television as a display for his Mac mini. Jeff states the Bluetooth keyboard paired with his Mac mini intermittently stops responding. What steps can you advise Jeff to take to resolve the issue? SELECT THREE.
A. Make sure Show Bluetooth in menu bar is selected in System Preferences.
B. Press a key on the keyboard to reconnect it with the Mac.
C. Turn off Bluetooth in the Bluetooth pane of System Preferences.
D. Turn Wi-Fi off and on.
E. Check the battery level of the keyboard.
F. Check Activity Monitor.
G. Keep wireless devices within 33 feet (10 meters) of the Mac.
Answer: B,E,G
Explanation/Reference:

NEW QUESTION NO: 25
An iMac starts, but becomes unresponsive after the login screen. How can you easily disable login items to see if they are causing the issue?
A. Start the iMac to OS X Recovery, open Terminal, and use it to delete all login items.
B. Start the iMac to OS X Recovery and reinstall OS X.
C. Hold Command-S to enter single-user mode, then mo
D. Hold the Shift key at start up to Safe Boot.
Answer: D

NEW QUESTION NO: 26
Which of the following statements about Guest accounts are true? SELECT THREE.
A. When FileVault is enabled, the Guest account is limited to the system's default apps.
B. Guest Users cannot make changes to other user accounts, computer settings, or log in remotely.
C. All features of iCIoud are disabled in the Guest account.
D. The Guest account allows others to use the computer temporarily without needing a password.
E. Logging out of the Guest User temporarily saves files to the /Users/Guest.
F. Parental Controls cannot be used on a Guest account.
G. Logging out of the Guest User deletes the Guest User home folder.
Answer: B,D,G

NEW QUESTION NO: 27
On a MacBook Pro (Retina, 13-inch, Late 2013) with no peripherals attached, which of the following are services that are able to be configured in Network Preferences? SELECT THREE.
A. FireWire
B. Ethernet
C. Antenna
D. Bluetooth
E. Wi-Fi
F. Thunderbolt Bridge
Answer: B,D,E

NEW QUESTION NO: 28
Brandon is returning to iPhone after trying a competitor's smart phone. He cannot remember the Apple ID he previously used for Apple services. How do you help?
A. Send an email to iforgot.apple.com.
B. Answer the security questions on.
C. Click Find your Apple ID on appleid.apple.com.
D. Create a new Apple ID at appleid.apple.com.
Answer: A

NEW QUESTION NO: 29
Samuel is attempting to restore his MacBook Air (Mid 2013) from his Time Machine backup using the OS X Recovery system. Although he has restored individual files from the Time Machine backup in the past, he is not given the option to Restore from Time Machine while in Recovery. Which of the following questions might help you isolate the issue for Samuel?
A. "How many times did Time Machine complete an incremental backup of the files?"
B. "When was the last time you used Time Machine to back up your files?"
C. "In your Time Machine setup, did you exclude any system files?"
D. "Have you seen the little spinning clock in the menu move?"
Answer: D

NEW QUESTION NO: 30
Which of the following is the correct definition of a router?
A. A router is any computer, printer, or other electronic device that could potentially communicate with another device over the network.
B. A router allows one computer or device to make requests on behalf of another over a network.
C. A router connects networks together isolating traffic within each network.
D. A router is the physical layout of the cables and devices on a network.
Answer: C

NEW QUESTION NO: 31
Which of the following are features of OS X designed to enhance the security and privacy of user content?
SELECT THREE.
A. Gatekeeper
B. Terminal
C. Safe Boot
D. Firewall
E. FileVault2
F. Console
G. Boot Camp 5
Answer: A,D,E

NEW QUESTION NO: 32
A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
A. Startup from an OS X Install DVD and choose the Get Help Online option.
B. She must first install OS X on an external disk, then use Safari to search Apple Support articles.
C. In order to use Safari, the customer will have to restore the hard disk from a Time backup.
D. Startup from OS X Recovery and choose the Get Help Online option.
Answer: C

NEW QUESTION NO: 33
How do you change permissions of a specific folder?
A. Open Disk Utility, then drag the folder into the sidebar. Change permissions in the resulting window.
B. In Finder, select the folder, then choose Get Info from the File menu. Change permission in the Sharing
& Permissions pane.
C. Control-click the folder and then click Change Permissions.
D. In System Preferences, click the Sharing pane. Locate the file in the Shared folders section. Click Change Permissions.
Answer: B

NEW QUESTION NO: 34
Randall is using OS X Yosemite v10.10 on a MacBook Air (Late 2010). He would like to AirDrop a 7GB file to a colleague. The colleague is using OS X Mountain Lion v10.8.5 on an iMac (Early 2009). Randall cannot locate the colleague's iMac in AirDrop. Which of the following is preventing this transfer?
A. OS X Yosemite cannot AirDrop with OS X Mountain Lion.
B. On the MacBook Air, Randall must first click "Don't see who you're looking for?"
C. AirDrop does not support files larger than 5GB.
D. The iMac (Early 2009) does not support AirDrop.
Answer: B

NEW QUESTION NO: 35
What should you do first if a MacBook Air (13-inch, Mid 2013) does not show the AirPlay Display menu icon on a network with an Apple TV (3rd generation)?
A. Ensure the "Show mirroring options in the menu bar" preference is enabled.
B. Startup the MacBook Air from Recovery HD and reinstall OS X.
C. Reset all of the settings on the Apple TV and rejoin the network.
D. Download the latest copy of iTunes and restore the Apple TV.
Answer: A

NEW QUESTION NO: 36
Sheryl is configuring a drive on the office server to be used by Time Machine. Each of the Mac computers in the office will be set up to use that network drive. Which of the following network protocols must the server use to make that drive available to Time Machine on each Mac computer?
A. File Transfer Protocol (FTP)
B. User Datagram Protocol (UDP)
C. Reverse Address Resolution Protocol (RARP)
D. Apple Filing Protocol (AFP)
Answer: D

NEW QUESTION NO: 37
System Preferences contains App Store preference. Which options are provided when the computer is set to automatically check for updates? SELECT FOUR.
A. Download newly available updates in the background
B. Disable all third-party app updates
C. Install system data files and security updates
D. Do not restart computer after updates are download
E. Ignore any updates that are older than seven days
F. Install OS X updates
G. Prompt for my Apple ID password when any updates are available
H. Install app updates
Answer: A,C,F,H

NEW QUESTION NO: 38
The installation of OS X Yosemite has failed. First Aid in Disk Utility reports directory damage but cannot repair it. What do you do next?
A. Reinstall OS X using the Recovery System.
B. Replace the hard drive.
C. Erase the hard drive and then reinstall OS X.
D. Restart the machine and download the OS X Yosemite installer again.
Answer: C

NEW QUESTION NO: 39
Mary is really busy and must focus on a weekly report. She really needs to update her apps in OS X, but it is not always a convenient time when App Store notifies her. Which of the following would be the best option in App Store notifications for Mary to select?
A. Click "Don't Ask Me Again" so the download apps reminder goes away.
B. Click "Download apps in Sleep Mode."
C. Click "Later," and choose a convenient time to update the apps.
D. Click "Close" and wart for another reminder.
Answer: C

NEW QUESTION NO: 40
Juan attempted to install OS X onto an iMac by copying the hard drive of a different Mac he owns. The prohibitory symbol. What does this indicate?
A. The source volume is damaged and cannot be read.
B. A RAM module is having trouble.
C. The iMac is unable to find a startup disk that contains boot files.
D. The version of OS X is not compatible with the iMac hardware.
Answer: C
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